Refund Policy
RETURN & EXCHANGE POLICY
We believe in delivering the best products which are handcrafted by
skilled men and experts in the field, keeping in mind the emotions and ethics
of upcoming fashion trends. We guarantee the quality of our products and
endeavor to provide absolute user satisfaction. Once the product has been
delivered to the User after purchase from the Platform and if you are unhappy
with our product, all returns or Exchanges of the product shall be governed by
and subject to the Terms of Use as well as the below elaborated Return and Exchange
Policies.
1) Exchange & Return Process
Requests for the return or exchange of products purchased from our e-commerce portal, www.shivpeth.com, are required to be made by
Users within 24 Hours from delivery of the product(s) received at customers' doorstep. Users can place their
request to our Customer Care Team via email at info@shivpeth.com or call us at our
number as updated on the web portal or application from time to time.
2) You are to send your details i.e., Order number/ Order
ID / Photo/video Proof and Reasons for Exchange and Return via email, it's mandatory to share all the above details with Us.
3) We offer the following the way of returns and
Exchanges:
Online Exchange:
You are
requested to adhere to the below-detailed process for exchanging the purchased
products online.
Ø After the delivery
of the purchased product, if you are unsatisfied with the product subject to
the issues stated in point number 6 below, kindly email us your order details
of the existing product which you want to replace or return at info@shivpeth.com.
The existing product needs to reach us at the shop from where the purchase is
being made. Returns can be made in the following ways-
Ø Return pickup facility
is available in selected locations depending on the courier services in the
said location. If you choose to schedule a pick-up, you must properly wrap the
product in a packet and do not seal the packet. The product must be unused,
unwashed, and unaltered and all the tags should be intact. Keep the packet
ready and open, to quicken the pickup process. Our staff may initially scan the
product at the time of pickup and a quality check of the product will be
conducted at our Returns Desk/Warehouse.
Ø If the return
pick-up option is not available at your location you can
even Self-Return the product to us. In case your area pin code is not
eligible for Return Pick-up mode then, you may self-return the product to our
Returns desk/Warehouse. The product should be properly wrapped and you must
ensure that the product is unused, unaltered, and unwashed and all the tags are
intact. Also, please mention the Order ID and Return the
ID of the returned product on the package.
Ø You are required to
courier the product to the below address: -
Shivpeth Private Limite
Address: As mentioned on www.shivpeth.com
Ø For all
self-shipped returns, you will be duly reimbursed the shipping costs in form of Shivpeth
E Gift card vouchers which are easily redeemable in your next purchase
(maximum amount reimbursable is of Rs. 150 per order). You must share a scanned
copy of the courier bill/receipt with us via the ‘Contact us’ option available
on the Website/M-site.
Ø The courier
bill/receipt should satisfy the following conditions for successful processing:
Ø It should contain
the weight of the returned product.
Ø Residential/office
address, destination address, shipment date, amount, and other details should
be mentioned.
Ø The information on
the receipt should NOT be edited/over-written.
Ø The courier charge
(amount mentioned on the receipt) should not go past the
Sender-Destination-Service combination and shall be cross-checked with the
courier company.
Ø This is subject to
your returns being inspected and successfully processed upon receipt at our end.
Ø Once the product is
received at our end, it will go through an internal quality check. After the
product is verified, we will process the exchange request.
4) Term & Conditions of Exchange or Return:
a. The returned
product should be fresh, unwashed, unaltered, and unused with the tag intact as
it will be checked at our end.
b. Returns or
Exchanges are allowed with products of the same price or higher.
5) Cancellation and Refund Policy
a) Unavailable Item: We
aim to keep in stock every product displayed on our website. However, if an
item is unavailable due to any reason, we will inform you via email within
Seven (7) working days from the date of purchase. Thereafter, you will have the
option of either substituting your product with the same or higher-priced product
or canceling the order. In case of cancellations, a refund will be initiated
accordingly.
b) An easy
cancellation process is available for all our valued customers: You can cancel
your online order before the product has been shipped, by making a refund
request within 24 hours of placing the order and your entire order amount will
be refunded.
c) You can make a
refund request by sending us an email on info@shivpeth.com
d) We do not accept
partial order cancellation requests.
e) In case you have
any complaints regarding the product, please ensure that you report it to us
within 24 hours of receiving the product, in order to request refunds.
6) Refunds will be granted only in the following cases:
Ø Genuine size
issues, only for unused, unaltered products with tags
Ø Genuine quality
issues
Ø Packages lost in
transit
Ø If a wrong item has
been delivered to you
7) No refunds will be given in the following cases:
Ø In case of design
and color variations
Ø Products returned
in a used or damaged condition
Ø Refunds will be made after we have received the
product and duly verified it. Exceptions to the above would be made if the
package has been lost in transit where the customer needs to provide the
Courier slip with the AWB number.
8) E-coupons/Credit notes will be issued in the below
refund-related scenarios:
Ø Incorrect delivery
address/Pin Code
Ø Incorrect address
including any form of a PO Box address
Ø After 3 failed
delivery attempts by the courier
Ø Package refused by
the recipient
9) Claiming Refunds
Ø For Credit
Card/Debit Card/Net banking or PayPal Transactions: Our refund takes around 15 working days after initiating the refund. Refund will be credited to the
same account which was used for making the order payment) *
Ø For COD (Cash on
Delivery) Transactions: Refunds will be given in the form of E-coupons/Credit
Notes or Account transfers. COD orders are not eligible for cash refunds as we do
not have this facility via courier partners
Ø Please note that the timing of the actual account
credit depends on multiple third-party agencies such as banks and payment
gateways.
10) Product Disclaimer
Ø Embroidery and Colour: We regard the
inherent qualities of our products with utmost care and we ensure the quality
of our products but due to the nature of fabrics, we do not guarantee the
garment’s embroidery or any color bleeding therein.
Ø Sizing: The fit of our clothing depends on the cut, fabric, and
style of every garment. Some garments are designed to have a loose, relaxed fit
and some garments are styled to be more fitted. Please review our sizing guide
available with each product to select the size or fit which is best suitable
for you. Due to the nature of different fabrics the given measurement can
differ marginally.
Ø Colour Display: We have done our
best to display the colors of the products shown on this website as accurately
as possible. However, the color of the physical products may
be different from the ones displayed on the website which could be due to the
settings of your monitor or color of your visual display or the resolution of the
image or lights used while taking the photographs of the products.
Ø Wash care: We request you to
read the washing instructions carefully as mentioned on the tag of the product
and follow the same to avoid any damage to it.
11) Transactional Disputes
Transactional
Disputes if any would be subject to the exclusive jurisdiction of the courts of Pune.
We, as a merchant, shall be under no liability whatsoever, in respect of any
loss or damages arising, directly or indirectly, from to decline of
authorization for any transaction on account of the Cardholder/customer, having
exceeded the pre-set limit mutually agreed by them with their acquiring bank.
The Company
reserves the right to amend and/or alter any of the above policy terms and
conditions at its sole discretion.